Welcome to Ascend by Clo. Your privacy is important to us, and we are committed to protecting the personal information you share while using our app. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Ascend by Clo.
By accessing or using the app, you agree to the terms outlined in this policy. If you do not agree, please do not use the app.
1. Information We Collect
We collect information in the following ways:
1.1 Personal Information You Provide
When using Ascend by Clo, you may provide us with:
- Account Details (name, email address, phone number, profile photo)
- Fitness Data (workouts completed, progress metrics, preferences)
- Health Information (if you choose to input details such as weight, nutrition data, and other wellness metrics)
- Payment Information (if applicable, for subscriptions or purchases)
- Support Requests & Communication (messages, feedback, or inquiries)
1.2 Automatically Collected Information
When you use Ascend by Clo, we may automatically collect:
- Device Information (device type, operating system, IP address)
- Usage Data (interactions with the app, features used, session duration)
- Analytics Data (app performance, crash reports, and behavioral insights)
2. Health Data Utilization
Health data is utilized solely to synchronize essential metrics and exercise information, providing accurate and personalized insights to support users' health and fitness goals. All data is handled in compliance with privacy and security standards, ensuring it remains confidential and is never shared with third-party applications or services. This approach aligns with industry best practices to maintain transparency and protect user privacy.
3. How We Use Your Information
We use the information collected to:
- Create and manage your account
- Provide personalized fitness plans and recommendations
- Improve app performance and user experience
- Process transactions and manage subscriptions
- Send notifications, updates, and support responses
- Ensure compliance with security measures and legal obligations
We do not sell or rent your personal information.
4. How We Share Your Information
We may share your information only in the following circumstances:
- With Service Providers: We may use third-party services for analytics, hosting, and payment processing. These providers are obligated to protect your information.
- Legal Compliance: If required by law or to protect the rights, property, or safety of Ascend by Clo, our users, or others.
- Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred to a successor entity.
5. Data Security & Retention
We take security seriously and use industry-standard measures to protect your data. However, no online platform is 100% secure.
Your data will be retained as long as necessary for the purposes outlined in this policy or as required by law. You may request data deletion at any time by contacting us.
6. Your Rights & Choices
Depending on your location, you may have rights to:
- Access, correct, or delete your personal information
- Opt-out of marketing communications
- Restrict data processing in certain cases
To exercise these rights, please contact us at claudia@ascendbyclo.com
7. Third-Party Links & Integrations
Our app may include links to external sites or integrate with third-party services (e.g., Apple Health, Google Fit). We are not responsible for their privacy practices. Please review their policies before using those services.
8. Children's Privacy
Ascend by Clo is not intended for users under the age of 13 (or the relevant age of consent in your jurisdiction). If we learn that a child’s data has been collected without parental consent, we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the app, and your continued use after updates constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy, contact us at:
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